Payment, warranty and delivery
Payment, Delivery and Unlock Terms
Unlock requirements, payment rules, prepayment, warranty and device shipping terms before work starts.
Clear work process
We first check the model, device status and service method. Then we confirm the price, prepayment, timing and only after that start the work.
✓ Payment and prepayment
100%
prepayment for all remote services
60%
common prepayment for shipped or in-person services
14 days
warranty support under service terms
Remote services
All remote services are performed only with 100% prepayment without exceptions.
Some services
Many in-person or shipped-device services require a 60% prepayment. The exact amount is confirmed before work starts.
In-person unlock
If the work is done in person and the service does not require upfront costs, payment may be made after the result.
Unlock requirements
For remote Apple or Android unlock work, prepare the device and workstation in advance. This helps us check compatibility, choose the correct method and avoid delays.
Operating system
Windows 10/11 or Mac OS on a computer where the device can be connected.
Remote access
Anydesk or UltraViewer for specialist connection and procedure support.
Client participation
You need to stay available, connect the device and follow simple specialist instructions.
Payment and prepayment
Remote services
All remote services are performed only with 100% prepayment without exceptions.
Some services
Many in-person or shipped-device services require a 60% prepayment. The exact amount is confirmed before work starts.
In-person unlock
If the work is done in person and the service does not require upfront costs, payment may be made after the result.
Prepayment is required because there have been cases where clients received the remote result and then avoided payment. For remote work, this condition is mandatory.
We accept instant bank transfers and card transfers. Available payment details are confirmed by the administrator before payment.
Warranty
Completed services include warranty support for up to 14 days unless different terms are stated for a specific service or agreed individually before work starts.
Warranty does not apply if the client updates, resets, flashes the device, changes accounts, provides incomplete data or ignores specialist instructions after the service.
Sending the device for unlock
If you are in another city, you can send the device using any convenient transport service. After we receive it, the device goes through diagnostics and unlock work, and you receive a detailed photo and video report with the result.
🚀 Recommended delivery method — Yandex Delivery
Why it is convenient and reliable:
Careful packaging
A strong branded box and bubble wrap help keep the device protected during transport.
Fast timing
Stable delivery timing and simple real-time tracking through the app.
Fair price
Clear and transparent transport tariffs without hidden markups.
📦 Other available delivery options
If Yandex Delivery is not convenient for you, we can also accept parcels through popular transport companies of your choice:
🛠️ Step-by-step work process:
Device shipping
You pack the device and send it to us using the selected delivery service.
Diagnostics and unlock
After receiving the parcel, we run diagnostics and perform the agreed professional unlock work.
Detailed photo/video report
We send a clear report with photos and video of the finished unlocked device.
Payment of agreed cost
You pay the previously agreed service cost and the actual return delivery expenses.
Device return
We securely pack the device and send it back to your city. You receive a tracking number.
🧭 Delivery timing and cost
The final delivery cost in both directions depends only on the selected transport company, route distance and parcel size. Before shipping, we agree all terms with you so there are no hidden payments or unexpected expenses.
Did not find an answer?
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